FAQs
Q. Is there a promotional code I can enter to get a discount?
A. From time to time Muddygear offers promotions and we will advertise these when they are running. Please note that these promotions never apply to items that are on sale
Q. I've ordered a jacket, how long do I have to wait until I can get it?
A. At Muddy Gear, we will endeavour to send out all our orders the following day. All large items are sent via Parcelforce 48 hour and smaller items via Royal Mail. We track everything that we send out giving you total peace of mind. If an item is in stock and you place the order before midday we will post it that same day. Should you wish to get the item quicker, please select Parcelforce 24 when you check out (£11.99)
Q There are so many different types of Wellington Boot, how do I choose the best one for me?
A We are happy to discuss your questions - please call us during office hours on 0845 345 1564
Q. I'm reluctant to put my credit card details into your website - is it secure.
A. Muddy Paws uses Protx and Lloyds TSB cardnet to process all of our credit card bookings. All transactions are highly encrypted and each customer's credit card details are totally secure.
Q I would like to pay by cheque, is this possible?
A We are happy to accept cheques, however cannot send any products out until a cheque has cleared through our bank account.
Q I would like to purchase a shooting jacket as a gift, are you able to gift wrap items?
A We can gift wrap items (provided that they are not too big!) - please contact us to discuss.
